The charging can be completed The charging port of the charging case may have been dirty.BATTERY 4 Crack is the reducing-edge drum sampler designed for the 21st century. Remove the dust or dirt with soft, dry cloth before charging. If any dust or dirt is in or around the charging port, the charging may not complete properly. Contact the manufacturer.Ĭlean the charging port of the charging case, and check if the charging can be completed. The mobile device or product cannot be charged The AC adapter or USB port may not be working. The mobile device or product can be charged Go to step 10. Use the same AC adapter or the USB port on the computer to charge a different mobile device or product. The indicator does not light when the headphones are stored in the charging caseĬheck if you can charge a different device with the same AC adapter or USB port. The indicator flashes slowly when the headphones are stored in the charging case The indicator repeatedly flashes twice (or in 3 times) the headphones are stored in the charging case Charge the headphones for more than 30 minutes. The indicator lights up in orange for more than 1 minute when the headphones are stored in the charging case
Set the headphones to the charging case, connect the charging case using the supplied USB Type-C cable, and check the indicator of the charging case again. The charging cannot be completed Go to step 11. Note: Regular cleaning is recommended to prevent issues with charging. Set the headphones to the charging case, connect the charging case using the supplied USB Type-C cable, and check if the charging can be completed. The indicator flashes in red when the lid is opened or closed The indicator does not light when the headphones are stored in the charging case The indicator lights up in orange for about 6 seconds when the lid is opened or closed The indicator lights up in orange for about 3 seconds when the headphones are stored in the charging case If the sound cannot be heard, refer to the There is no sound, or sound is only heard from one side of the headphones article. The indicator lights up in green for about 6 seconds when the lid is opened or closed Wear the headphones, connect to a device via Bluetooth, and check if you can hear the sound from the connected device. The indicator lights up in green for about 3 seconds when the headphones are stored in the charging case Note: When cleaning, do not use compressed air to remove dust as this can cause dust to get into the microphone or sound outlet holes, leading to malfunction.
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For details on how to clean the headphones, refer to the How to care for the headphones article. The charging cannot be completed Go to step 6.Ĭlean the charging port of the headphones, and check the indicator of the charging case.Ĭlean the headphones and charging ports, set the headphones into the charging case, and check the status of indicator on the charging case. Consult the manufacturer of the wireless charging pad. If the issue is still not resolved, the cause may have been the wireless charging pad. The charging can be completed If you use the wireless charging pad, remove anything attached to the charging case, such as covers. Using the supplied USB cable, connect the charging case to a USB AC adaptor or computer, and check if the charging can be completed. The issue is resolved The issue may have been caused by the ambient temperature being too high or too low. Leave the charging case in a place with an ambient temperature between 15 ☌ and 35 ☌ (59 ☏ - 95 ☏), and try charging again. The indicator shows other status Go to step 5. The indicator repeatedly flashes twice in red when the headphones are stored in the charging case Place the charging case on the wireless charging pad, and check the indicator of the charging case. The issue is resolved The issue may have been caused by the position of the charging case or wireless charging pad. For details on how to properly set the charging case on the charging pad, refer to the charging pad manual. Note: If the charging case becomes misaligned with the wireless charging pad, charging may slow down or stop, or the charging case may become hot.
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